Not Receiving Our Emails?

How to check your spam folder and whitelist our emails to ensure delivery

With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam.

Note: We send important notifications to your email address including Forgotten Password Emails, Account Information Emails and Newsletter Emails. Newsletter Emails can be unsubscribed separately by clicking 'Unsubscribe' at the foot of any newsletter received or contacting us.

Below are instructions for checking the spam folder and then "whitelisting" emails from us so they do not get marked as spam.

Gmail Yahoo! Mail Outlook / Hotmail AOL Mail Apple iCloud

Our sending addresses are: @servicespace.org @m.servicespace.org @t.servicespace.org

Gmail

If you aren't seeing our emails, the first step is to check your spam/junk folder.

Step 1: Check Spam Folder

Log into your Gmail account
If the Spam folder doesn't appear on the left, click "More" option
Select Spam to view messages in the spam folder

Tip: To search all your messages including spam, type this in your Gmail searchbox: in:all from:servicespace.org

Note: Gmail's spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted into '[Gmail]/Spam'.

Step 2: Whitelist Our Emails

Click the Settings gear icon on the top right in Gmail
Choose "Settings" then select "Filters & Blocked Addresses"
Click "Create a new filter" at the bottom
Type @servicespace.org under From:
Click "Create Filter" and choose "Never Send To Spam"
Save by clicking "Create Filter"

Tip: To whitelist an entire domain, type just the domain preceded by '@'. For example: @servicespace.org. You can whitelist multiple addresses by separating them with '|' in the From: field.

If helpful, below is a video taking you through the steps above:

Yahoo! Mail

If you aren't seeing our emails, the first step is to check your spam/junk folder.

Step 1: Check Spam Folder

Log in to your Yahoo Mail account
Click the Spam folder on the left (you may need to click 'more' to see it)

Step 2: Whitelist Our Emails

Open your mailbox and click "Settings" (upper right)
Select "More Settings" then "Filters" on the left
Click the "Add" button on the Filters page
In "From header:" row, set dropdown to "contains" and enter @servicespace.org
At the bottom, set "Choose Folder" to "Inbox"
Click "Save Filter"

Tip: If the mailing is in your Yahoo Spam Folder, open the email and click the "Not Spam" button.

Note: Also check that the mailing's email address is not in your "Blocked Addresses" list. Find it in Settings → More Settings → Security & Privacy.

MSN Hotmail, Outlook.com, Live.com

If you aren't seeing our emails, the first step is to check your spam/junk folder.

Step 1: Check Junk Folder

Log in to your Microsoft account
Click the Junk folder link on the left

Step 2: Whitelist Our Emails

Open your mailbox and go to Settings → Options
Under "Junk E-Mail" section, find "Safe Senders"
Click "Safe Senders"
Add @servicespace.org in the dialog box
Click "Add"

Tip: If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.

Note: Also check that the mailing's email address is not in your Blocked Senders list.

AOL Mail

The Spam Folder uses special icons to indicate each message type. It displays the date, sender's email address, and subject line.

Step 1: Check Spam Folder

Sign on to the AOL webmail service
Click the Mail menu, then click Spam Folder
Your Spam Folder will open displaying any messages designated as spam

Step 2: Whitelist Our Emails

Add our email addresses to your AOL address book:

Click "Mail Options" menu and select "Address Book"
Click the "Add" button
Add @servicespace.org in the "Other E-Mail" field
Make it the "Primary E-Mail" by checking the associated checkbox
Click "Save"

Tip: If the mailing is in your SPAM Folder, open the email and click This Is Not Spam.

Apple me.com, iCloud.com, mac.com

If you aren't seeing our emails, the first step is to check your spam/junk folder.

Step 1: Check Junk Folder

Log into your iCloud webmail account
Select Junk/Spam to view messages
Search for and select the email falsely marked as spam
Click 'Not Junk' in the notification bar

Step 2: Whitelist Our Emails

Log into your iCloud account
Click the 'Actions/Settings' gear icon in the sidebar
Click 'Add a Rule'
Set filter: if a message is from @servicespace.org then move to Inbox
Click 'Done'